Refund & Returns

Refunds

If for whatever reason you are not completely happy with your purchase, return it to us in saleable by post within 30 days of receipt.* Please take care trying on garments and handle and repackage the items with care.

* Personalised garments and club orderscannot be exchanged unless faulty, so please ensure you order the correct size, colour, motif and name spelling before proceeding with your purchase. We do not refund Gift Cards + Vouchers.

* Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.

In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.

This does not affect a customers statutory rights or the right to return faulty goods.

How do I return a product?

All products must be returned in the original condition, with tags and hygiene strip attached and in its original packaging. For hygiene reasons we do not offer refunds on products that have been worn or if the hygiene strip has been removed, or if they have come into contact with cosmetic products, smell of smoke or have pet hairs on them unless they are of unsatisfactory quality or unfit for purpose.

Please download, print and complete our returns form and enclose it with your returned item/s in order that we can swiftly deal with your request.

If an exchange is requested, return postage and out wars postage is your responsibility.

Returns Address
1 Cricket Field Grove Grove, Crowthorne, Berks, RG457ES, UK

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@balletthings@yahoo.co.uk} and send your item to the return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: returns address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.